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Web solutions to critical conversation problems at a glance. Crucial conversations are at the heart of almost all chronic problems in our organizations, teams, and relationships. Critical conversations are not just about what you should do during the discussion. Web • silence o masking o avoiding o withdrawing • aggression o coercing o labeling o attacking adapted from crucial conversations tools for talking when. Web use the following worksheet to plan your next crucial conversation. Web the law of crucial conversations: Web participant materials • crucial conversations participant toolkit • cue cards for each lesson in a desktop display case • crucial conversations model card • a copy of the. Where do you feel stuck (personally or professionally)?